Privacy Policy

1. Overview

Nexora Kitchen respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy applies to the information we collect through our website, learning platform, purchase flows, email communications, live class systems, customer support channels, and any other services that link to or reference this policy.

By accessing or using our services, you acknowledge that your information may be collected, used, and disclosed as described in this Privacy Policy. If you do not agree with the terms of this policy, you should discontinue use of our website and services.

2. Information We Collect

We may collect personal information directly from you, automatically through your use of the platform, and from service providers or transaction systems connected to our operations.

Information You Provide Directly

• Name, email address, phone number, billing address, and other contact details.
• Account credentials and profile information.
• Order details, enrollment selections, and subscription choices.
• Messages, support requests, feedback, testimonials, reviews, and survey responses.
• Information you provide during live classes, coaching sessions, or community participation.
• Dietary preferences, ingredient interests, culinary goals, or similar preferences you choose to share.

Information Collected Automatically

• IP address, browser type, device information, operating system, and general usage data.
• Pages visited, click activity, session duration, referring pages, and interaction patterns.
• Login timestamps, content access history, video progress, and feature usage analytics.
• Cookie identifiers and similar tracking data.

Information From Third Parties

We may receive limited information from payment processors, analytics providers, email delivery services, advertising platforms, customer support tools, hosting providers, or video conferencing platforms when such services are used to operate Nexora Kitchen.

3. How We Use Information

We use collected information for legitimate business and operational purposes related to delivering, maintaining, improving, and securing our services.

• To create and manage your account.
• To process transactions and provide access to purchased classes, subscriptions, or materials.
• To schedule, deliver, and support live sessions, recorded content, and coaching services.
• To communicate about your orders, subscription renewals, account activity, updates, or support requests.
• To personalize your learning experience, recommendations, and educational content presentation.
• To improve website performance, product design, curriculum structure, and user experience.
• To detect fraud, enforce policies, protect platform integrity, and maintain security.
• To comply with legal obligations and maintain financial or business records.
• To send promotional or educational communications where permitted by law or based on your preferences.

4. How We Share Information

Nexora Kitchen does not sell your personal information in the ordinary sense of selling customer lists for money. However, we may share information with trusted third parties where necessary to operate our business and provide our services.

• Service Providers: Hosting providers, payment processors, analytics vendors, email delivery vendors, customer support systems, and communication platforms.
• Educational Delivery Tools: Platforms used for live classes, video hosting, or content management.
• Legal and Compliance Purposes: When required by law, court order, legal process, or to protect rights, safety, property, or operations.
• Business Transfers: In connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.
• With Your Direction: When you ask us to share information or voluntarily participate in public-facing features such as testimonials or reviews.

5. Cookies & Tracking Technologies

We may use cookies, pixels, tags, scripts, local storage, and similar technologies to remember preferences, keep you logged in, analyze traffic, improve site functionality, understand user behavior, and support marketing or retargeting activities.

Some cookies are essential for the website to function properly, while others help us understand site usage or deliver more relevant communications and promotions. You may be able to adjust cookie preferences through your browser settings, although disabling certain cookies may affect platform performance or functionality.

6. Payments & Transaction Data

Payment transactions are typically processed by third-party payment providers. Nexora Kitchen may receive transaction confirmations, partial billing details, payment status, subscription data, and related records necessary to manage purchases, disputes, refunds, fraud prevention, and customer service. We generally do not store full payment card numbers on our own servers unless specifically stated and secured through an approved payment environment.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations. The specific retention period depends on the nature of the information, the purpose for which it was collected, and applicable legal or accounting requirements.

Even if you stop using the platform, some records may be retained for billing integrity, fraud prevention, contractual enforcement, audit purposes, and legal compliance.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no internet-based platform, transmission method, storage environment, or electronic system can be guaranteed to be completely secure.

You are also responsible for maintaining the confidentiality of your login credentials, using secure passwords, and protecting access to your devices and email accounts.

9. Your Rights & Choices

Depending on where you live, you may have certain rights regarding your personal information, subject to legal limitations and verification requirements. These rights may include the ability to request access to certain information we hold about you, request correction of inaccurate data, request deletion of eligible information, object to certain processing, or opt out of promotional communications.

You may also unsubscribe from marketing emails by using the unsubscribe link included in those emails. Please note that even if you opt out of promotional messages, we may still send transactional or service-related communications related to your account, purchases, classes, or subscriptions.

To submit a privacy-related request, contact us at info@nexora-kitchen.com.

Account Access and Updates

You may be able to review and update certain account information directly through your user profile or by contacting us. Keeping your information accurate helps us provide better customer service, maintain billing accuracy, and ensure that class access, confirmations, and learning communications reach the correct person.

10. Children's Privacy

Nexora Kitchen does not knowingly collect personal information from children under the age of 13 without appropriate parental or guardian involvement where required by applicable law. Our services are intended primarily for adults and, in limited cases, teenagers participating with proper supervision or consent.

If we learn that personal information has been submitted by a child under 13 in a manner inconsistent with applicable law, we may take steps to delete that information or restrict the associated account, unless retention is legally required or otherwise permitted.

If you believe that a child may have provided personal information to us without proper authorization, please contact us so that we can review the situation and take appropriate action.

11. Third-Party Services

Our website and services may contain links to third-party websites, integrations, plug-ins, payment tools, embedded videos, social media features, scheduling systems, or video conferencing services that are not owned or controlled by Nexora Kitchen. We are not responsible for the privacy, content, security, or operational practices of those third parties.

When you leave our website or interact with a third-party tool integrated into our services, your information may be governed by that third party's own terms, policies, and notices. We encourage you to review their privacy practices carefully before submitting personal data or completing transactions.

Examples of Third-Party Interactions

• Payment gateways used to process purchases, subscriptions, or refunds.
• Video conferencing tools used for live cooking classes and private coaching sessions.
• Email delivery platforms used for newsletters, receipts, and course reminders.
• Analytics systems that help us understand website performance and user engagement.
• Social media or advertising platforms that may recognize your device through cookies or pixels.

12. International Users

Nexora Kitchen operates from the United States. If you access our website or services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.

Data protection laws in those jurisdictions may differ from the laws in your country of residence. By using our services, to the extent permitted by law, you acknowledge and understand that your information may be transferred across borders and handled in accordance with this Privacy Policy.

Where required, we may take reasonable steps intended to protect transferred personal information through contractual, technical, or organizational safeguards appropriate to the circumstances.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational changes, legal developments, service enhancements, compliance requirements, or changes in how we collect and use information. When we revise this policy, we may update the "Last Updated" date at the top of the page and publish the revised version on our website.

Your continued use of the website or services after any update becomes effective constitutes your acknowledgment of the revised Privacy Policy, to the extent permitted by law. If material changes are made, we may also provide additional notice through email, platform notifications, or other reasonable means where appropriate.

14. Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy, our data practices, or your personal information, please contact us using the details below. We will make reasonable efforts to review and respond to privacy-related inquiries in a timely manner.